Refund policy

DOES MOONMAY ACCEPT REFUNDS?

WE MAINTAIN A STRICT NO REFUND POLICY. REFUNDS ARE NOT ALLOWED UNLESS IT IS DUE TO A MERCHANDISE DEFECT. ALL CLAIMS MUST BE MADE WITHIN 5 DAYS OF DELIVERY. ANY CLAIMS OUTSIDE OF THIS TIMEFRAME WILL NOT BE ACCEPTED, NO EXCEPTIONS. PLEASE CONTACT US AT ORDER@SHWAINC.COM AND PROVIDE AN ORDER NUMBER AND A DETAILED EXPLANATION OF THE ISSUE. REFUND REQUESTS ARE HANDLED ON A CASE BY CASE BASIS. 

 

CAN I MAKE AN EXCHANGE/ITEM RETURN?

MOONMAY WILL GLADLY OFFER AN EXCHANGE IN THE FORM OF STORE CREDIT, ONLY. ITEM RETURN WILL INCUR 15% RESTOCKING FEE UNLESS DUE TO DEFECTIVE REASON. 

EXCHANGE /ITEM RETURN ARE AVAILABLE WITHIN 5 DAYS OF DELIVERY. CUSTOMER MUST CONTACT US AT ORDER@SHWAINC.COM WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. ITEMS MUST BE IN NEW AND UNWORN, UNWASHED, NO ADDED SCENT CONDITION WITH TAGS ATTACHED.  CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO RETURN ITEM(S) TO AND FROM MOONMAY. DUE TO HEALTH AND SAFETY REASONS, WE DO NOT OFFER EXCHANGES OR RETURNS ON SHOES, SOCKS, HEADWEAR, MASKS, RUGS, OR UNDER GARMENTS. WE DO NOT HOLD ITEMS FOR PURCHASE. ALL PURCHASES ARE ON A FIRST COME BASIS. PLEASE ALLOW 3 BUSINESS DAYS TO PROCESS PACKAGES RECEIVED. AFTER PROCESSING, THE STORE CREDIT CODE WILL BE EMAILED TO THE CUSTOMER. THE STORE CREDIT WILL ONLY INCLUDE THE COST OF THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED TOWARDS ANY FUTURE PURCHASE.